Refund policy

No Refund / Return Policy

All sales are final. We do not accept returns, exchanges, or offer refunds on any purchases.

We strongly encourage customers to review their order carefully before confirming purchase. If you have any questions about a product, please feel free to contact us at sales@gold-art.com prior to placing your order.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at sales@gold-art.com with your order number and photos of the issue. We will review the case and work with you to make it right.

Exceptions

Due to the handmade and custom nature of many of our products, we are unable to accept returns or exchanges under any circumstances. This includes:

Custom or personalized items

Sale or discounted items

Gift cards

We appreciate your understanding and support of our small business. If you have any questions or concerns, please don’t hesitate to reach out at sales@gold-art.com.